FACILITIES MAINTENANCE SERVICE REQUEST

Non Urgent Network Site Service Request

This form is to be used for reporting Non-Urgent Maintenance Requests at Telstra Network Sites:

If your issue relates to a Network Critical issue, please call the following emergency number: 1300 652 235 and select appropriate option relative to your issue.

Network Critical is defined as follows: The problem is:

currently impacting customers and network equipment or will impact customers and network equipment in the near future;
a high risk to health and safety (if so, relevant HS&E controls and Donesafe is required to be implemented immediately by reporter)

To report damage to a payphone Call 180 22 44

All fields are required unless specified (optional)

Reported by

Company name: (optional)

Name:

Email:

Mobile or Contact Number:

Service/Repair Location

Site ID/Address ID: if known (optional)

ESA Code (4 characters): (optional)

Building or Exchange Name: (optional)

Address:

Suburb:

State:

Building floor / location of problem:

Service/Repair

Category:

Number of fluro's to be replaced

Cost Centre Code

If this request type is Tenant Service a Cost Centre Code must be provided.

Description:

Please provide a description of the issue or concern and any additional information you feel will ensure the work is completed without delay.

Please upload the relevant photo to support your request (optional)

Further Information

Is this service affecting? Yes No

Has this complaint been received from Council? Yes No

If you require an escalation of an existing NUSR send an email with the request id and reason to F1101294@team.telstra.com