Request a Business Payment Extension

Need more time to pay? If you are a Business customer with a 10-digit account number use the form below, otherwise you can submit a request here.

All fields are required unless specified (optional)

We aim to process your request as soon as possible, however, if this form is submitted after 7pm it may take us up to one additional business day. Also, please note that any payment extension applies to the entire account balance, not just the overdue amount.

Note: We won't be charging late payment fees or suspending services for bills that become overdue between 19 March and 30 June 2020.

Before continuing, please confirm:

Please confirm You're the main account holder or an authorised representative

Do you usually use direct debit to pay your bill? Yes No

Please note that we'll suspend your direct debit until the completion of your payment extension. After your bill is paid, it will be reinstated 
automatically.

Select the number of weeks you wish to extend your bill by: (optional)

Select the number of instalments:

Name First name (optional) Last name (optional)

Email address (optional)

Confirm Email address (optional)

Mobile number (optional)

Account number (optional)

Date of birth (optional)

Business name on account (optional)

ABN/ACN number (optional) You can find your ABN/ACN at: http://www.abr.business.gov.au/

Preferred contact method (optional)

Privacy

Please read our Privacy Statement before submitting your personal information to Telstra.

Terms & Conditions

A full copy of our terms for payment extensions is available at Our Customer Terms. By agreeing below, you acknowledge that you have read and understood these terms will adhere to the conditions in accordance with those terms.

I accept the Terms and Conditions











Please confirm your request before submitting.
It is important to pay by your extension date or your service could be barred or suspended.