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Need more time to pay? If you are a Business customer with a 10-digit account number use the form below, otherwise you can submit a request here.
All fields are required unless specified (optional)
We aim to process your request as soon as possible, however, if this form is submitted after 7pm it may take us up to one additional business day. Also, please note that any payment extension applies to the entire account balance, not just the overdue amount.
Note: We won't be charging late payment fees or suspending services for bills that become overdue between 19 March and 30 June 2020.
Please note that we'll suspend your direct debit until the completion of your payment extension. After your bill is paid, it will be reinstated
Please read our Privacy Statement before submitting your personal information to Telstra.
A full copy of our terms for payment extensions is available at Our Customer Terms. By agreeing below, you acknowledge that you have read and understood these terms will adhere to the conditions in accordance with those terms.
Please confirm your request before submitting.
It is important to pay by your extension date or your service could be barred or suspended.