When you email us we'll be in touch within five business days to either resolve your issue or set out our action plan for resolving it. We'll
also provide you with a reference number for your complaint. While your complaint is being investigated, we'll provide you with updates of our
progress so that you are aware of what's happening with your complaint. We will aim to resolve your complaint within 15 business days of
you raising it.

If you require immediate assistance with a complaint, Consumer customers can call us anytime on 132200 and say "complaint". Alternatively,
Consumer customers can use 24x7 Chat where our dedicated team of specialists are on hand to assist 24x7.

If you are a Business customer and require immediate assistance with a complaint you can call us anytime on 132000 and say "complaint".

Note - Enterprise and Government customers please contact your Account Executive or Service Management lead. Alternatively you can call
Customer Care on 1800 730 062 between 8am and 6pm local time Monday to Friday.

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