We aim to acknowledge your complaint within five business days of receiving it. If we can't resolve your complaint immediately, we'll provide you with a complaint reference number and provide you with regular updates on the status of your complaint. We aim to resolve your complaint within 10 business days.
If you require immediate assistance with a complaint, Consumer customers can call us anytime on 132200 and say "complaint".Enterprise and Government customers: please go to your specialised contact page here.
If you are a Business customer and require immediate assistance with a complaint, you can call us anytime on 132000 and say "complaint".
Further information on how we handle complaints can be found in our complaints handling process document (PDF).
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