MAKE A COMPLAINT

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We'll get back to you within one business day of receiving your complaint and provide you with a reference number. We usually aim to resolve your complaint within 10 business days, however due to the impact of COVID-19 (Coronavirus) on our customer service team, you should expect longer delays. Thanks for your patience as we work through this. For more information you can visit our COVID-19 updates page https://www.telstra.com.au/covid19.

Alternatively, you can call us anytime on 13 22 00 (for Personal accounts) or on 13 20 00 (for Business accounts).

If you're an Enterprise or Government customer, please contact us here.

Further information on how we handle complaints can be found in our complaints handling process document (PDF).

* Required fields

What issue are you experiencing? *

What does your complaint most relate to? *

Based on the feedback you provided, we believe the below may be able to assist you further:

Name

First name *

Surname *

Preferred contact method *

Mobile number Eg. 04XXXXXXXX

Phone number Eg. 03XXXXXXXX

Email address *

Preferred contact time * Anytime Morning Afternoon

Do you currently have or have previously had an account with Telstra? * Yes No

Please enter the telephone or account number linked to your account *

What type of customer are you? *

Consumer Small Business Business & Enterprise

Please call us on between 8:00am - 6:00pm local time, Monday to Friday on 1800 730 062

Please confirm one of the below so we can respond without having to send another email to confirm your identity *

Date of Birth

Please enter as dd-mm-yyyy

Driver's license

Please confirm one of the below so we can respond without having to send another email to confirm your identity *

Company name

Account contact/authorised rep

Details of your complaint *

What outcome would you like?

Privacy Statement

The information you provide will be treated in accordance with our Privacy Statement. Please read our Privacy Statement before submitting this complaint.

Name Title * First name * Last name *

Mobile number *

Phone number *
Including area code