We'll get back to you within one business day of receiving your complaint and provide you with a reference number. We usually aim to resolve your complaint within 10 business days. Thanks for your patience as we work through this.
You can also message us using the MyTelstra app (personal accounts), our customer service team will then respond to you within the app 9AM-5PM EST M-F. Simply message us with "I would like to make a complaint" to begin the process. How to access messaging
Alternatively, you can call us anytime on 13 22 00 (for Personal accounts) or on 13 20 00 (for Business accounts) and say "Complaint".
If you're an Enterprise or Government customer, please contact us here.
Further information on how we handle complaints can be found in our complaints handling process document (PDF).
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