Retail Live - Support request

This form is to be filled out by Principals or Store Managers ONLY, that are having issues logging into Retail.LIVE.

* Required fields

Enter your details

First Name *

Last name *

Email Address *

C/D/P Number

Please enter the following details

Store code *

Store name *

Premise / 5 digit code (non-mandatory)

What is your role in stores?

Principal Store Manager General User

Please refer to your Store manager or Principal to resolve your account access query.  This includes :
Retail.LIVE Account issues (such as suspensions or unlocking)
Adding a dealer code to your Retail.LIVE account view
Upgrading of your access to Retail.LIVE
Issues with page content or access.
LEARN ACHIEVE
Please make sure you submit your request via the FORMS tab in Learn Achieve or by using the appropriate webforms under
Retail Learning Support.

CROSSMARK/TELETECH/BRIGHTSTAR

For all users that are employed by the above companies, please be advised that to un-suspend your Retail Live account you
must click on the link supplied in an email to revalidate your continuing level of access. If this email has not been
received/deleted, please speak to your 1-up manager.
This webform can not be submitted

I acknowledge that only a Store manager or Principal request will be followed up on, anyone that is not 
one of the above that submits a request will not have their request followed up on as they need to 
contact their Store Manager or Principal. *

Yes

Please supply your "Telstra" Dealer Manager, Account Manager, AGM or LAMs email address for your dealer code. *

* Required fields

What issue are you having with Retail.LIVE ?

My account is locked or suspended. My dealer code is not being recognised.

What is the dealer code that is not being recognised at registration?