We understand that a little extra time when it comes to paying a bill can go a long way. That's why we're happy to consider any requests
for payment extensions. Just fill out and submit the form below to get the process started.
* Required fields
We really want to process your request as soon as possible, however, if this form is submitted after 7pm it may take us up to one additional
business day. It could also mean that service restrictions will still apply.
Also, please remember that any payment extension applies to the entire account balance, not just the overdue amount.
If you're a business customer go to the Business Request a Payment Extension form.
Please note that we'll suspend your direct debit until the completion of your payment extension. After your bill is paid, it will be reinstated
Please note that if you have an existing payment arrangement in place, we will not be able to consider your request using ouronline application. For more assistance, chat to one of our friendly Telstra 24x7 Chat consultants.
Please read our Privacy Statement before submitting your personal information to Telstra.
A full copy of our terms for payment extensions is available at Our Customer Terms. By agreeing below, you acknowledge that you have read
and understood these terms will adhere to the conditions in accordance with those terms.
Please confirm your request before submitting.
It is important to pay by your extension date or your service could be barred or suspended.