You can use this form to request to suspend one or multiple services that you don't need right now for up to 90 days. You'll receive a rebate on your monthly bill for the time your service is suspended.
This option is not applicable for customers on upfront plans.

All fields are required unless specified (optional)

 (optional)  (optional)
As the names appear on your bill

Please select a preferred contact method so we can send you a confirmation once we've processed your request.


Things you need to know

  • It can take up to 2 business days to suspend your services
  • You won't be able to make or receive calls, send or receive SMS messages, access the internet or use data on your suspended service
  • You'll keep your home and mobile numbers
  • You can resume at any time
  • You'll still need to pay any device repayments while your services are suspended
  • You can only suspend services on your personal or small business account (i.e. the account numbers that start with '2000').
  • If you wish to suspend services that belong to different accounts, please complete a separate form for each account.
  • Services that are on Fiber to the Premises aren't eligible for suspension, if this applies to you we'll be in contact within two business days to discuss alternative options.