Activate your mobile

This webform is only for SMB customers or post-paid mobile customers who have applied for a sim replacement and are looking to activate the new SIM

All pre-paid customers looking to activate a prepaid sim card should NOT use this webform and should instead use https://prepaid.activate.telstra.com.au/

Let's activate your SIM and get you connected to the Telstra Mobile Network.
Please note that a standard activation should take between 2-4 hours. If you're transferring your number from another provider, it may take up to 48 hours.

All fields are required unless specified (optional)

Enter your details

Order number (optional)

Mobile number

This is the Mobile number the sim will be activated on

Select Type

Activate a mobile number Sim replacement

Enter an online order reference number

Start with 'SMB' and should contain 11 digits

Enter in the new Sim number to activate

13-digit number

Billing account number

Given name(s)

Family name

Date of birth (optional)

Date of birth

DD/MM/YYYY

Email address

Confirm email address