This webform is only for SMB customers or post-paid mobile customers who have applied for a sim replacement and are looking to activate the new SIM

All pre-paid customers looking to activate a prepaid sim card should NOT use this webform and should instead use

Let's activate your SIM and get you connected to the Telstra Mobile Network.
Please note that a standard activation should take between 2-4 hours. If you're transferring your number from another provider, it may take up to 48 hours.

All fields are required unless specified (optional)

Enter your details

This is the Mobile number the sim will be activated on
Start with 'SMB' and should contain 11 digits
13-digit number