Activate your mobile

This webform is only for SMB customers or post-paid mobile customers who have applied for a sim replacement and are looking to activate the new SIM

All pre-paid customers looking to activate a prepaid sim card should NOT use this webform and should instead use https://prepaid.activate.telstra.com.au/

Let's activate your SIM and get you connected to the Telstra Mobile Network.
Please note that a standard activation should take between 2-4 hours. If you're transferring your number from another provider, it may take up to 48 hours.

* Required fields

Enter your details

Order number

Mobile number *

This is the Mobile number the sim will be activated on

Select Type *

Activate a mobile number Sim replacement

Enter an online order reference number *

Start with 'SMB' and should contain 11 digits

Enter in the new Sim number to activate *

13-digit number

Billing account number *

Given name(s) *

Family name *

Date of birth

Date of birth *

DD/MM/YYYY

Email address *

Confirm email address *