Accounts & Billing
Internet
Telstra Mail
Mobiles & Devices
Entertainment & Sport
Phone line
Moving home
Pre-Paid activation
Pre-Paid recharge
Account services
Login/Register
Thanks
Telstra 24x7 App
All fields are required unless specified (optional)
Please note, response times are currently delayed due to the COVID-19 impacts. We will prioritise requests where a valid order reference number is submitted.
Order or reference number (The number begins with 2- or NBE-)The order number or reference number begins with '2-' or 'NBE-'
Given name
Family name
Mobile number
Alternative contact number
Email
Is this a COVID-19 related issue?
Please let us know the support you require: