If you've recently changed your name, your Telstra account will need to be updated. If you're looking to change your account into another person's name, please visit Change of Ownership.
You can use this form: 1. If you are a main account holder and want to update your name 2. If you are an authorised representative on an account and want to update your own name
You will need to provide some personal details as well as some supporting documentation for us to process your request. Option 1 Send us a copy of your old ID (showing your old name) plus a copy of your new ID (showing your new name). Option 2 Send us a copy of an official document that shows that your name has changed. This documentation must be issued in Australia.
The table below lists the documents we can accept. Please ensure your document is legible and has been saved as a GIF, JPEG, or PDF file and does not exceed 4MB.
This option is not applicable for Customers on upfront plans.
Option 1 Option 2 Driver's License Marriage certificate Australian Passport Divorce Certificate Learner's permit Legal Change of Name (Deed Poll) International Passport Gender reassignment document Blind Citizens Identity Card Updated Birth certificate Police/Defence Force ID Shooter's License
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