If you've recently changed your name, your Telstra account will need to be updated. 

If you're looking to change your account into another person's name, please visit Change of Ownership.
You can use this form: 1. If you are a main account holder and want to update your name 2. If you are an authorised representative on an account and want to update your own name

You will need to provide some personal details as well as some supporting documentation for us to process your request. Option 1 Send us a copy of your old ID (showing your old name) plus a copy of your new ID (showing your new name). Option 2 Send us a copy of an official document that shows that your name has changed. This documentation must be issued in Australia.
The table below lists the documents we can accept. Please ensure your document is legible and has been saved as a GIF, JPEG, or PDF file and does not exceed 4MB.
Option 1 Option 2
Driver's LicenseMarriage certificate
Australian PassportDivorce Certificate
Learner's permitLegal Change of Name (Deed Poll)
International PassportGender reassignment document
Blind Citizens Identity CardUpdated Birth certificate
Police/Defence Force ID
Shooter's License

* Required fields

Current Full Name

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Enter Telstra phone or account number associated with this request. This can be found on the front page of your bill.
New Full Name


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