If you are experiencing issues with billing or orders, please call 13 22 00.
For faults call 13 22 03 or click here to report a Fixed line fault.
To check for outages click here
To provide feedback or log a complaint click here

Priority Assistance If you require immediate assistance with a line fault and have Priority Assistance on your account please call
13 22 03 (Line faults) or 1800 331 286 (New line connections).

Ensure your services are with Telstra Telstra can only assist where a customer is connected or attempting to connect to a Telstra retail product or service. If you are raising concerns about another service provider you will need to contact that provider for assistance.

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