REPORT DAMAGE TO TELSTRA EQUIPMENT

Call 13 22 03 immediately if you've found a serious fault with our equipment.

If you think damage to our equipment might be a danger to yourself or the community, you should call us.

Get in touch straight away if:

Someone's been injured by an accident involving our equipment
There's been an accident that's damaged other property involving our equipment
A fault with our equipment poses an immediate danger to the public
Overhead wires are down or damaged
You've previously reported the damage and it appears not to have been actioned
Your Telstra home phone line has stopped working
If you've spotted damaged equipment including pits, pillars, cabinets, underground cables, elevated joints and manhole covers,
 you can report the issue using the form below.

Or press here to report a payphone that has a fault or needs attention.

EQUIPMENT DAMAGE

DAMAGE DETAILS

* Required fields

Select the type of equipment you'd like to report damage to *

Cable

Pillar

Cabinet

Elevated joint

Pit cover

Manhole cover

Which parts of the cable are cut? *

What colour is the cable? *

Approximately what size is the cable? *

Was the cable and/or outer casing cut by you, your business or organisation? *

Was a plan obtained from Dial Before You Dig? *

Enter the Dial Before You Dig reference number *

Has the pillar cover been removed? *

Thank you for using this service.
A missing cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner

Is the pit cover damaged or removed? *

Thank you for using this service.
A removed cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner.

Has the manhole cover been removed? *

Thank you for using this service.
A removed cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner.

* Required fields

Enter your details

First name *

Last name *

Contact phone number *

eg. 039555XXXX or 0402XXXXXX (no spaces)

Email address *

What is the street address of the damaged equipment?

Latitude field

Longitude field

Street number

Street name *

Street type

Nearest cross street

Suburb *

State *

Post code *

Responsible party

Do you know who caused the damage?

Was the damager an individual or business? Individual Business

Please provide the responsible party's details

First name

Last name

Contact number

Please provide the Business/Company details

Business / Company

ABN/ACN

Site contact name

Contact number

Damage details

What caused the damage?

Approximately what day did the damage occur?

Are you aware of any Telstra services that may have been affected?

Have you spoken to Police?

Police station

Police officer name

Police reference number

Additional information

Is there anything else we should know?




It is important that you read our Privacy Statement before submitting your personal information to Telstra.