Suspend your services during COVID-19

You can use this form to request to suspend one or multiple services that you don't need right now for up to 90 days. You'll receive a rebate on your monthly bill for the time your service is suspended.

This option is not applicable for customers on upfront plans.

* Required fields

Name Given name * Last name *
As the names appear on your bill

Telstra billing account number *

Select the services you would like to suspend and enter the service number. *

Fixed Phone Internet Bundles Mobile

Phone Number *

Phone Number

Phone Number

Bigpond Email Address *

Phone Number (Bundles) *

Bigpond Email Address (Bundles) *

Mobile Number *

Mobile Number

Mobile Number

Please select a preferred contact method so we can send you a confirmation once we've processed your request.

Preferred contact method *

Mobile Number *

Email Address *

Username

First name

Last Name

Things you need to know


It can take up to 2 business days to suspend your services
You won't be able to make or receive calls, send or receive SMS messages, access the internet or use data on your suspended service
You'll keep your home and mobile numbers
You can resume at any time
You'll still need to pay any device repayments while your services are suspended
You can only suspend services on your personal or small business account (i.e. the account numbers that start with '2000').
If you wish to suspend services that belong to different accounts, please complete a separate form for each account. 
Services that are on Fiber to the Premises aren't eligible for suspension, if this applies to you we'll be in contact within two business days to discuss alternative options.